HomeInternational certificationISO/IEC 27018

ISO/IEC 27018:2019 · Protection of PII in public clouds

ISO/IEC 27018Cloud privacy

Code of practice for protecting personally identifiable information processed by public cloud providers — evidence for privacy-conscious customers.

Apply for ISO/IEC 27018 →What it gives you

SCHEME CARD · INFORMATION SECURITY

ISO/IEC 27018Protection of PII in public clouds · 2019

Who it's for: Cloud providers, saas companies and more
Audit model: Stage 1 + Stage 2 + surveillance
Certificate validity: 3 years
Typical timeline: 4–6 weeks (with 27001)

Listed in public registerCombines with ISO/IEC 27001, ISO/IEC 27017

3 yrscertificate validity, with annual surveillance audits

2audit stages — documentation review, then on-site assessment

4–6weeks from application to certificate, typical timeline

1business day to a fixed offer after your application

Why companies certify

Who needs ISO/IEC 27018— and when

ISO/IEC 27018 extends ISO/IEC 27001 with PII-specific controls: purpose limitation, customer consent for use of data, disclosure notifications, return and deletion, and staff confidentiality agreements.

INDUSTRIES WE CERTIFY TO ISO/IEC 27018

Cloud providersSaaS companiesOutsourcing & BPOHealthcare ITFintech

Not sure whether ISO/IEC 27018 fits? Our auditors run a short diagnostic review and suggest the scheme — or a combination of two or three — that answers your customers' requirements.

Inside the standard

What the audit examines

01Purpose limitation

PII processed only per customer instructions.

02Disclosure control

Notification of law-enforcement requests where permitted.

03Data return & deletion

Secure erasure at contract end.

04Sub-processors

Transparency of processors in the chain.

05Confidentiality

Staff agreements and training.

What the audit covers

Requirements,clause by clause

ISO/IEC 27018 is audited against these requirement areas. Open each one to see what auditors look for in your company.

Clause 4Context of the organisation+

Interested parties, internal and external issues, and how the scope of the system is defined.

Clause 5Leadership+

Top management commitment, a policy that fits the business, roles and responsibilities.

Clause 6Planning+

Risks and opportunities identified and addressed; measurable objectives with plans to reach them.

Clause 7Support+

Resources, competence and awareness, communication, control of documented information.

Clause 8Operation+

How processes are planned, controlled and delivered day to day.

Clauses 9–10Evaluation & improvement+

Monitoring, internal audits, management review — and how nonconformities become corrective actions.

Benefits

What ISO/IEC 27018certification gives you

Privacy assurance for cloud customers
Support for GDPR processor obligations
Documented PII handling practices
Certified together with ISO/IEC 27001
Competitive advantage in public-sector and healthcare deals

Integrated audit

Hold more than one standard? One audit.

ISO/IEC 27018 shares its structure with ISO/IEC 27001, ISO/IEC 27017. We audit them together — one team, one visit, one report.

−25%audit days on average

1lead auditor for all standards

The path to certificate

Five steps from application to ISO/IEC 27018

Scroll the steps — the bar shows where you are in the process. Every step has a named coordinator and a fixed timeline.

STEP 1 / 5 · Application & offer

STEP 11 business day

Application & offer

You send a short application; a coordinator sizes the audit and sends a fixed offer.

→ Offer with audit plan

STEP 21–2 days

Stage 1 audit

Documentation review and readiness check — remote or on site. Gaps are listed, not penalised.

→ Readiness report

STEP 3By calculation

Stage 2 audit

On-site assessment of implementation and effectiveness with a team that knows your sector.

→ Audit report

STEP 45–10 days

Decision & certificate

Independent certification decision; the certificate is issued and entered into the public register.

→ ISO/IEC 27018 certificate

STEP 5Annual

Surveillance & renewal

Annual surveillance keeps the certificate in force; re-certification in year three.

→ Certificate maintained

Readiness check

Are you readyfor Stage 1?

Tick what you already have. You do not need a perfect system to apply — you need a working one.

Scope, sites and processes definedPolicy and objectives approved by managementKey procedures documented and runningInternal audit completed, findings closedManagement review held with decisions recordedRecords available for the last 3–6 months

Your readiness

Based on the items ticked on the left. Indicative — the Stage 1 audit gives the formal picture.

Apply for ISO/IEC 27018 →

FAQ · ISO/IEC 27018

Questions companiesask before certifying

Did not find yours? Call us — a coordinator answers within the same business day.

+38 (044) 332-30-76

How long is the certificate valid?+

Three years, maintained through annual surveillance audits and renewed by a re-certification audit in year three.

Can we combine it with other standards?+

Yes — integrated audits reduce total audit days and cost. Tell us which standards you hold and we size one combined audit.

How is the audit priced?+

Audit duration is calculated by international rules from headcount, sites and complexity, so quotations are comparable between certification bodies.

Related schemes

Often certifiedtogether

Get certifiedto ISO/IEC 27018

Send an application — we define scope and audit duration, and issue a fixed offer within one business day.

Auditors with experience in your industry
Fixed price — no surprises after Stage 1
Certificate listed in the public register